Dispute Resolution

This reflection journal builds off class #2, where we reviewed filtered listening versus solution-less listening.

Examples of filtered listening include: listening to give advice, listening to problem solve, listening to find out if we agree or disagree, listening to find out if we can relate to the speaker or not, listening when our personal bias or opinion changes how we understand the speaker, etc. In this class, we are not saying that filtered listening is good or bad, or right or wrong. In fact, certain roles and responsibilities may require us to practice filtered listening.

Solution-less listening is a skill that we cultivate as mediators. This type of listening can help us better understand how the speaker sees a situation subjectively, from their own point of view (not from anyone else’s). Instead of listening to respond, with solution-less listening, we listen to understand.

This week, pay attention to how you listen. When you notice yourself listening with filters, take note. What filter(s) are you using? When and where and with whom do you practice filtered listening? Do you notice any patterns? What are the results of filtered listening?

Note: your filters may be different than the examples above. Find your own language to describe your filters, if necessary. Be specific. If you notice a particular kind of filter or bias in your listening, give language to that bias.

Remember: filters are not good or bad, or right or wrong. Filters can enable us to be effective in the right environment. Filters can tell us a lot about our values, expectations, beliefs, and so on (remember our positions/interests framework here). Be curious about how you formed your filters.

If you find yourself practicing solution-less listening, take note of that as well. When, where, and with whom? What are the results? Do you notice any patterns? What is it like for you to practice this skill?

Now write 300 words on your experiences reflecting with the questions above. It is not necessary to answer every single question, but you should make connections and consider your experiences from several different points of view.