Quality Management: Individual Research Paper

You need to answer below questions with 8 clear sections in your answer paper, with reference information stated at the back.

 

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8 Research Questions (answer all the questions, equal weight for each question):

1. Select a respectful and important Quality Expert and his/her related contribution to the development of Quality in terms of his/her key ideas, writing, model, theory and/or experiments according to your own opinion.

2. Figure out an application area (product or service related quality improvement planning process) that your selected expert’s quality concept/idea/knowledge/model etc. could be improved significantly, according to your opinion, states your selection rationale clearly. Explain clearly.

3. Figure out an application area (product or service related quality improvement planning process) that your selected expert’s quality concept/idea/knowledge/model etc. could hardly be improved significantly, according to your opinion, states your selection rationale clearly. Explain clearly.

4. If you are given a chance to set up a consultant firm focusing on corporate quality improvement, will you serve and apply the expert’s quality concept/idea/knowledge/model etc. for a start-up and small size (e.g. less than 4-6 full time staff) service company, and why? Answer with 1-2 relevant example(s).

5. If you are given a chance to set up a consultant firm focusing on corporate quality improvement, will you serve and apply the expert’s quality concept/idea/knowledge/model etc. for a mature and international company (e.g. more than 50,000 full time staff world-wide) shipping company, and why?

6. Due to covid-19, a lot of staff (office staff in general) work from home when the case number increases from time to time. Face to face discussion or team meetings are replaced with Zoom, Teams or Video Conference. Will it affect the work quality according to your opinion, and why? Answer with 1-2 relevant example(s).

7. Is there any new business spin-off from the covid-19 situation so far with high quality product and/or service? Answer with 1-2 relevant example(s).

8. What might be the short-term and long-term impact if the need to work at home prolonged for a long period of time, say 1 year or above, due to covid-19 outbreak wave recurrences from time to time?

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