Tell Me About Your Work History.
Use probes to define reasons for job changes, or gaps in employment.
If the candidate left the position due to not being a good fit: “Why was that position not a good fit for you?” “What was it about the position that made it not the job for you?”
If the candidate states, they needed/wanted a change: “What type of career are you looking for?”
If the candidate is a recent HS grad, ask about accomplishments, volunteer work, school projects, etc.
Please describe the skills you think would make a successful Consumer Service Specialist.
Can you give me an example of where you experienced good customer service?
Tell me about at time you had to handle the gathering of confidential or personal information to perform your job functions?
What did you do with the information?
How did you ensure the information you collected was kept confidential?
Please give me an example where you had to explain something complex in a simplified manner.
Can you describe what steps you took to break down the information so that it was easier to understand?
Probes: What did you have to explain? What was the most challenging part to explain? At any point, did you have to change your approach and try something different?
Tell me about a time when you worked as a part of a team.
What was the task, and what was your role?
Probes: What did you enjoy the most or least when working with others? What was the end result?
I have included my resume for your review in answering these question in this kind of format under every question not in a form of an essay. Please written a convincing paper that address the 5 question critically and analytically.
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