Yes! boxed water company has been working on being a top-notch company all around the board. We are devoted to making sure we are providing consumers with the highest quality water possible. In addition to providing high quality water, we also want our business to run as smoothly as possible and the only way to do that is make sure we keep our employees happy as well as taken care of. We take pride in everything that we do and we want our business to reflect that.
This is the second quarter report for Yes! boxed water company. Our overall goal was to take the company in an upward direction by improving all of our sections. We failed to do so. Many of our numbers went into the opposite direction causing a negative impact overall.
Three topics learned and applied:
The first thing I learned in the chapters we’ve read that I have applied in the second quarter decisions was about training. I learned the importance of training. Without being properly trained, my employees were at higher risks of having accidents. An orientation program also was put into place to help newer employees understand the job better and decrease our turnover rates. The managers were given extra training to assist with team leadership in hopes that it would strengthen the skills needed to resolve conflicts and coordinate activities.
Job experience was another thing I learned in the readings that I applied to the second quarter decisions. Job experience is a combination of many skills learned through previous work experience and is important to employers when looking for a potential candidate to fill an open position. There was a decision that needed to be made during the second quarter that involved hiring a new manager. I was given a choice of a few people and it was one that stuck out the most. He did not lack the experience in the field like the other two candidates. I felt he was more qualified for the job because I believed he held the knowledge needed that you cannot learn in any way other than preforming the job personally.
Employee engagement was the last topic I learned about in the readings and applied to the decisions that were made. Employee engagement is the degree in which employees are fully involved within the company. The more the employees are engaged in a job, they are more likely to have better performance. I wanted to raise the company morale and production by adding an employee participation program.
The category that improved the most over the last quarter was absenteeism. Absenteeism dropped over 24% making us number one over our competitors. I believe the numbers improved because the changes that were made with staffing and the benefits. Hiring more staff took the burden of the employees that we already had which made the work load easier to deal with. The less stress each employee has to deal with, the better. Adding benefits like health insurance also improved the absenteeism because having health benefits means that sick employees have access to health care when they need it. Less sick employees mean higher attendance. We also added tuition reimbursement for our employees so that they can receive the education needed to achieve the goals of obtaining better and higher paying jobs.
The category that did the worse was grievances. Grievances went up by over 14%. The reason I believe grievances went up is because my management departments are understaffed and are not receiving enough training. Not enough attention was paid to the management departments and we did not notice the need to hire and train our employees. When you are understaffed in a department such as management, there can be high stress levels which can cause management to perform unfair practices against employees. Whether they mean to do it or not, it has caused a rise in the number of grievances filed against management.
The overall goal this quarter was to lower absenteeism, grievances, turnover, labor and accidents and to raise productivity, morale and quality index.
What could have been done differently:
The thing I wish I could have done differently this quarter was to pay closer attention to detail. I also would have tried to invest more into my employees. I learned that there is no price on making sure you team is fully prepared to help a business run smoothly. I was trying to use a little of the budget as possible and it shows. The categories that were some of the most important suffered tremendously due to the lack of funds invested in it.
What facts/insights were missing:
My team did not see that management was suffering due to lack of training and being understaffed. We were too busy focusing on the lower level employees. During the next quarter we will apply that lesson and make sure to comb over every segment as we are making decisions for the company.
This quarter overall our team did bad compared to the other teams. The lack of detail in the second quarter is going to hopefully improve for the third quarter decisions. Our team is going to carefully review ever section and make the best decision possible to reverse the negative pattern our company is following.
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