Training Manual

• Managerial Job Descriptions o Each person on the team should have a management position as well as a job description in paragraph form o Employee motivation, incentive and communication plans • Employee Training Manual o Welcome to the company page ▪ Include your mission/vision statements, concept definition o Job descriptions – the following are some examples of positions to include in your job descriptions. Base your positions on what you believe you will need to run the operation. ▪ Server/Server Assistants ▪ Hosts ▪ Prep Cooks ▪ Line Cooks ▪ Dishwashers o Service procedures ▪ This section should be a timeline of duties for each position ▪ Include any layouts of your operation that would be important ▪ Dining room, kitchen, line set-up, etc… o Menu Information ▪ What do your employees need to know about the menu? ▪ Include a test on the menu that the employees would need to take and pass before they complete training o Possible FOH items to include: (include these within the above outline – not separately) ▪ Proposed customer greeting including an explanation of the meal theme ▪ Anticipation of possible customer questions and concerns ▪ Possible plans for suggestive selling of menu items ▪ Service procedures used for each course ▪ A review of the order of service, INCLUDING PROPOSED “FIRING” TIME FOR ENTREES ▪ Dining room layout and individual stations, reviewing table numbers ▪ Dining room station diagrams ▪ Seating arrangement ▪ Table turnover plan ▪ Server station mise en place o Possible BOH items to include: (include these within the above outline – not separately) ▪ BOH Area Specific Items: ▪ Recipes ▪ Mise en place ▪ prep area diagrams ▪ line diagrams ▪ Sanitation plan ▪ ▪ prep ▪ service ▪ closing