Write a direct strategy adjustment email

Who you are: the store associate Pet Shop Co-op (refer to case scenario)

Who your reader is: Doug Barkley, co-op member and customer

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What happened: ➢ On Tuesday, September 15, Mr. Barkley ordered a deluxe multi-level cat scratching tree from your website. He paid for the order by credit card, and spent an extra $22 for 3-day express shipping. ➢ He emailed on Monday, September 21 indicating he still has not received his order. He wants it by tomorrow or he wants a refund. ➢ Ms. Hayven has asked you to investigate the situation and respond to Mr. Barkley’s claim with a favourable solution.

Your task: 1. Draft a direct strategy adjustment email to Mr. Barkley (dbarkley@gmail.com). 2. Create any other realistic and logical details necessary to process the claim. 3. Revise your draft(s) to ensure your message follows the instructions given here, and in your COMM class. 4. Use the checklist on the reverse page to ensure you have met the assignment criteria. 5. Save and submit your assignment to Turnitin as a Word document before the due date and time listed in your course schedule.

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