Lesson 7 Short Answer

Read all of the directions for Part I and Part II carefully before you start your work.

Reminder: The groups referred to in this course are task groups where group communication roles are played to increase the effectiveness of the communication in the groups. This is not the same as a group of people who are doing their jobs and their workplace roles are their job titles. Please contact your instructor if you have any questions about this.

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Watch the following:

A Conference Call in Real Life (https://youtu.be/DYu_bGbZiiQ ).

The purpose of the group meeting in this video is for group members to discuss problems with deliverables and staffing and come up with a plan of attack in the second quarter.

Take notes while you watch the show so that you can notice and recall the use of, or lack of, group communication skills and group problem solving skills in a group communication situation involving their use of technology.

Your notes in Part I should be integrated into your answers to the assignment questions in Part II.

It is important for your answers to show evidence of your understanding of key concepts in this

Part II.

Read the following five questions. Write the answers to the questions, review your work, and submit your answers. Integrate the key concepts and key terms from this lesson and from lesson 4 and 5 into your answers.

The answer to each question should be approximately 6 to 10 sentences in length. You should write your responses in complete sentences free of spelling and grammatical errors. Please type your answers in a Word document and then paste your answers below each question in the space provided.

Before completing this assignment, review the Grading Rubric.

If you were a group member in this meeting, what group communication norms would you suggest to the group for the group to discuss in order to have more effective group communication in this group communication situation where they are using technology. Why? How could the group enforce these group communication norms?
What group communication roles would you suggest to the group would be most helpful for group members to play in order to help the group have more effective group communication in this group communication situation where they are using technology. Why?
What evidence is there in this video clip this group has discussed Step 1 – Define the Problem in the group problem solving process. What questions would you ask the group to discuss about the three elements shared by every problem? (Chapter 14.3)
If you were asked to play the group communication role of leader in this meeting, what leadership style would you decide to use. Explain why you would choose the directive leadership style, the participative leadership style, the supportive leadership style or the achievement oriented leadership style. How would this increase the effectiveness of the group communication?
What do you think are two important and effective strategies for group decision making? Why? How would you suggest these to the group so the group can discuss and decide which strategy they would use for Step 4 – Evaluate Solutions in the group problem solving process?

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