Imagine that you are a senior consultant at Practical Health Care Consulting. Your supervisor has instructed you to spend three months at the Caring Angel Hospital to help improve the quality of care, add value to the organization, improve employee morale

QUESTION

Overview :Imagine that you are a senior consultant at Practical Health Care Consulting. Your supervisor has instructed you to spend three months at the Caring Angel Hospital to help improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment, and create the hospital’s competitive advantage. The hospital has traditionally made losses year after year. Furthermore, it is not performing well financially, and the banks are not willing to lend it large sums of money for more effective marketing.

After spending two months within the hospital, you are very happy with your progress, and you think you are capable of acquiring more patient base and expanding the hospital market. However, with a closer look, you notice that your patients are still hopping from one specialized hospital to another in search of various specialized treatments. You also notice that the seats are not comfortable in the waiting area, and the patients continuously show up for appointments on the wrong dates. The nurses and the employees are not smiling during patient conversations, and everyone looks for ways to blame others for failures in the patient treatment process. Everyone seems to work alone and hide what they do from their colleagues.

At the end of the 3-month period, you must provide a report with your recommended strategies designed to help Caring Angel Hospital achieve its goals.

Note: You may create or make all necessary assumptions needed for the completion of this assignment.

Requirements

Write a 4–6 page paper in which you:

• From a consulting perspective, propose the major steps that Caring Angel Hospital could take to achieve each of the following goals:
  • Improve the quality of care.
  • Add value to the organization.
  • Improve employee morale.
  • Design an efficient organizational chart.
  • Create a strong team environment.
  • Create the hospital’s competitive edge.
• Recommend one approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Justify your recommendation.
• Investigate at least two value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Provide at least two examples of the advantages of these value-added services to the hospital.
• Go to Basic Search: Strayer University Online Library to find four recent (within the last five years) quality academic resources for this assignment. Note: Wikipedia and other websites do not qualify as quality academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double-spaced, using Times New Roman font (size 12), with 1-inch margins on all sides.
• Follow APA or school-specific format for citations and references. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, your name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

The specific course learning outcomes associated with this assignment are:

• Propose a plan to improve the operations, working environment, competitive edge, and value-added services of a hospital.

ANSWER

 Strategies for Achieving Success: Transforming Caring Angel Hospital

Introduction

As a senior consultant at Practical Health Care Consulting, I was tasked with spending three months at Caring Angel Hospital to improve the quality of care, enhance employee morale, design an efficient organizational chart, foster a strong team environment, and ultimately create a competitive advantage for the hospital. Despite the progress made, I identified several key challenges, including a fragmented patient base, discomfort in the waiting area, appointment scheduling issues, and a lack of collaboration and accountability among staff members. In this report, I will outline strategies to address these challenges and help Caring Angel Hospital achieve its goals.

Building a Comprehensive Specialized Care Program

To retain patients and attract new ones, it is imperative for Caring Angel Hospital to develop a comprehensive specialized care program. This program should include a wide range of specialized treatments, ensuring that patients no longer need to seek services from multiple hospitals. By offering a one-stop solution for various medical needs, Caring Angel Hospital can enhance its reputation, increase patient loyalty, and capture a larger share of the market.

 Enhancing Patient Experience

Improving the patient experience is crucial for building a positive reputation and encouraging patient loyalty. Caring Angel Hospital should invest in comfortable seating arrangements in the waiting area, ensuring that patients feel at ease during their visit. Additionally, implementing an efficient and accurate appointment scheduling system, with regular reminders, will minimize confusion and reduce instances of patients arriving on the wrong dates. By prioritizing patient comfort and convenience, Caring Angel Hospital can create a welcoming environment that promotes patient satisfaction.

 Fostering a Collaborative and Accountable Culture

To overcome the prevailing culture of blame and individualism, Caring Angel Hospital needs to cultivate a collaborative and accountable work environment. This can be achieved through team-building activities, cross-functional training sessions, and regular staff meetings that emphasize open communication and shared responsibility. Encouraging employees to work together, share knowledge, and support one another will foster a sense of unity and improve patient care outcomes. Furthermore, implementing a system for performance evaluation and recognizing exceptional achievements will motivate employees and reinforce a culture of accountability.

Establishing Clear Organizational Structure

Designing an efficient organizational chart is essential for streamlining processes and ensuring effective communication and coordination. Caring Angel Hospital should reevaluate its existing structure and make necessary changes to eliminate unnecessary layers of bureaucracy and improve efficiency. Clear reporting lines, defined roles and responsibilities, and efficient communication channels will enhance decision-making, optimize resource allocation, and promote a more streamlined workflow.

Implementing a Marketing Strategy

To address the hospital’s financial struggles, Caring Angel Hospital should develop and implement an effective marketing strategy. This strategy should focus on highlighting the hospital’s unique selling points, such as its comprehensive specialized care program, comfortable patient experience, and collaborative team approach. Utilizing various marketing channels, including online platforms and community outreach programs, will help raise awareness, attract new patients, and improve the hospital’s financial performance.

Conclusion

Caring Angel Hospital has the potential to overcome its challenges and achieve its goals by implementing the recommended strategies. Building a comprehensive specialized care program, enhancing the patient experience, fostering a collaborative and accountable culture, establishing a clear organizational structure, and implementing an effective marketing strategy will position the hospital for success. By transforming its operations, Caring Angel Hospital can become a trusted healthcare provider, increase patient satisfaction, and ultimately improve its financial performance. With dedication and consistent implementation, Caring Angel Hospital can emerge as a leading healthcare institution in the region.